FAQ's

Gift Certificates/Cards

The Spa at Bear Mountain accepts Spa Week and Spa & Wellness Cards for full priced services only.  They may not be combined with any other discounts, hotel specials, coupons or any other offers. Bear Mountain Spa gift certificates may not be purchased with other gift certificates. 

The Spa at Bear Mountain gift certificates may be purchased in person or from our website directly.    

Can gift certificate balance be used for gratuities

Spa Week and Spa & Wellness balances may not be used for gratuities. The Spa at Bear Mountain Gift Card balances may not be used for gratuity unless specified at the time of purchase. Any balance left on The Spa at Bear Mountain gift certificate may be used towards future services.

Monthly Membership

Our monthly membership ensures that you will treat yourself with what you deserve, at least once a month to either a massage or facial.  Members receive special offers and  additional discounts.  Choose between our Platinum or Signature Membership.

Paying over the phone

If you wish to pay over the phone, for your protection, we require an email stating what you are paying for along with a copy of a license matching the name on the credit card.

Privacy

Information collected from guests  is not shared with any third parties. It is collected for the sole purpose of providing a safe and relaxing treatment for our guests.

Does the spa provide robes?

If a quest is having 2 or more treatments, we provide them with a robe for their comfort. Different spa treatments require varying levels of undress. For your privacy and comfort, please inquire which articles of clothing may be left on.