What to Expect

Booking Your Appointment

While we do accept same day reservations, it is recommenced to book your appointment in advance  to assure you receive the treatment you want and the preferred time. 

Confirmations

We ask for your email address to send you a confirmation of your services to review and a reminder email 24 hours prior.  Text messages are also available.

The Day Of Your Appointment-Arrival

We request that you arrive 15-20 minutes prior to your scheduled appointment.  First time guests are asked to fill up intake forms for the therapists to know a bit about you. Early arrival allows you to relax before your treatment and assures the maximum time in your service. 

Should you run late for your reserved treatment, please notify us. We will certainly do our best to accommodate your treatment, although it may need to be shortened to ensure we remain on time for following guests. 

Cancellations

While cancellations are sometimes unavoidable, please give us 24 hours’ notice to avoid a 50% cancellation charge.  Parties with 2 or more guests or treatments are asked to give a 48 hours' notice.  No show appointments or same day cancellations will be charged 100% of the service if the reservation cannot be filled.   (Bridal parties please see bridal page for cancellation policies)

Parking

As we are located in a state park, there are times there may be a cash parking fee.  Please let the receptionist know upon checking into the spa and we will reimburse half of the parking fee from your bill.  Hotel guests, NYS parking pass holders and guests over 60 years old do not pay for parking.

Gratuities

Gratuities, although not included in our pricing, are greatly appreciated.